How do I update my shipping address or payment method for my subscription?

Updating your shipping address If you are moving or need your subscription sent to a different location: Log into your account and navigate to the "Manage Subscriptions" portal. Go to...

How do I manage, pause, or cancel my subscription?

How to access your customer portal To manage your subscriptions, you need to log into your customer account on our website. Once logged in, click on the "Manage Subscriptions" link....

What if my package is marked as delivered but I haven't received it?

It can be incredibly frustrating to see a "Delivered" status on your tracking link when you haven't actually received your package. Don't worry—in most cases, the package turns up within...

Can I change or cancel my order?

We know that mistakes happen—whether you accidentally ordered the wrong item or need to update your shipping address. Here is everything you need to know about changing or canceling your...

What items are non-refundable? (Exceptions)

While we offer a 30-day return policy for most of our products, there are a few exceptions. To maintain our high standards of quality, safety, and hygiene for all pets,...

When will I receive my refund?

We understand that waiting for a refund can be stressful. We strive to process all approved returns as quickly as possible. Our Processing Time Once we receive your returned item...