Orders & Shipping
5 articles in this category
How to Track Your Order
Find out how to check your order status and track your package once it leaves our facility.
Can I change or cancel my order?
Find out how to modify or cancel your order before it ships, and what to do if it has already left our facility.
Shipping Policy & Delivery Times
Learn about our free shipping threshold, delivery timelines, and the carriers we use to get your HICC PET products to you safely.
What if my package is marked as delivered but I haven't received it?
Steps to take if your tracking says "Delivered" but your HICC PET package is nowhere to be found.
Missing, Incorrect, or Damaged Items
What to do if you receive the wrong product, are missing an item, or receive a damaged package.