To ensure a smooth and efficient process, all returns and exchanges must be authorized by our team before shipping. Please follow the steps below to initiate your request.
Step 1: Gather Your Order Information
Before starting the process, please ensure you have valid Proof of Purchase. This can be your order confirmation email, receipt, or a transaction record showing your Order Number (e.g., #1001) and the Email Address used to place the order.
Step 2: Submit Your Request for Authorization
Reach out to our customer care team to request a return. Please do not send packages back without prior authorization, as we reserve the right to refuse unauthorized returns.
Step 3: Pack and Ship
Once your return is approved, our team will provide you with the correct return shipping address and instructions. Please securely pack the items. Note that customers are responsible for return shipping costs unless the return is due to an error on our part (such as a defective or incorrect item).
Step 4: Inspection and Processing
Upon receipt of the returned item, our team will inspect the product to ensure it meets our return criteria (e.g., unopened and unused due to hygiene reasons). Once approved, a refund will be initiated through your original method of payment within 2-3 days.
Received a Defective or Incorrect Item?
If your product arrived damaged, defective, or if we shipped the wrong item, please contact us immediately. We will cover the return shipping costs for these errors and make things right.