It can be incredibly frustrating to see a "Delivered" status on your tracking link when you haven't actually received your package. Don't worry—in most cases, the package turns up within a few days. Here are the steps you should take.
Step 1: Wait 48 Hours
Sometimes, carriers (especially USPS) may accidentally scan a package as "Delivered" while it is still in transit or out for delivery. It is very common for the package to show up in your mailbox or on your porch within the next 24 to 48 hours.
Step 2: Check Your Surroundings & Ask Neighbors
Carriers will sometimes leave packages in hidden, secure locations to avoid theft. Please check:
- Side doors, back porches, or behind planters/furniture.
- Inside your garage or with an apartment concierge/leasing office.
- With your neighbors—it's possible the driver left it next door by mistake.
Step 3: Verify Your Shipping Address
Check your order confirmation email to ensure the shipping address you provided at checkout was 100% correct, including any apartment or suite numbers.
Step 4: Contact the Carrier
If 48 hours have passed and you still haven't found your package, we recommend contacting the carrier (USPS or UPS) directly with your tracking number. They have GPS coordinates for where the package was scanned and can often reach out to the specific delivery driver for more information.
Step 5: Reach Out to Us
If you have completed the steps above and your package is still missing, please contact our support team. While HICC PET cannot be held directly responsible for lost or stolen packages after they have been successfully delivered to the correct address, we will do our best to assist you in filing a claim or finding a resolution.