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If you have any questions, please send us an email at, or contact us via phone number (425) 533-0988 (Monday-Friday 9 AM-5 PM PST) , and we'll get back to you first!

* Please note that our response time may be longer on weekends and during holidays.

What is “HICC”?

HICC Pet® stands for “Health Innovations for Cleaner, Comfier Pets”. Learn more about our mission and dedication to pets on our About Us page.

Where are you located?

We are headquartered in Bellevue, WA.

Where do you ship to?

United States and Canada. More locations coming soon!

How do I see my order status?

You can track your order HERE. You can also find your tracking number in the shipping confirmation sent to your email. If you did not receive one or need help locating your tracking number, please contact us at for assistance.

What should I do if I haven’t received my order?

We understand the frustration and inconvenience if you have not received your order. Here are steps you can take to address your issue:

1. Check Order Status: Start by checking your order status and tracking information in your email for the latest updates.

2. Carrier Communication: Reach out directly to the shipping carrier handling your delivery. Provide them with your tracking number and inquire about the status of your package. They may be able to provide additional information or initiate an investigation.

3. Contact Customer Support: If the tracking information indicates a delay or if you have not received any updates, reach out to our customer support team Provide your order number and any relevant details, and our team will investigate the issue promptly.