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Shipping Policy & Delivery Times
Learn about our free shipping threshold, delivery timelines, and the carriers we use to get your HICC PET products to you safely.
How do I update my shipping address or payment method for my subscription?
Keep your subscription active by easily updating your shipping address or credit card information directly in your customer portal.
How to Track Your Order
Find out how to check your order status and track your package once it leaves our facility.
Can I change or cancel my order?
Find out how to modify or cancel your order before it ships, and what to do if it has already left our facility.
Missing, Incorrect, or Damaged Items
What to do if you receive the wrong product, are missing an item, or receive a damaged package.
How to Start a Return or Exchange
A step-by-step guide to initiating an authorized return or exchange for your HICC PET order.
Return & Refund Policy
Learn about our 30-day return policy, eligibility requirements, and how we process refunds at HICC PET.
What if my package is marked as delivered but I haven't received it?
Steps to take if your tracking says "Delivered" but your HICC PET package is nowhere to be found.
Manufacturing Standards: How we ensure quality and safety
Discover the rigorous quality control and top-tier manufacturing facilities behind every HICC PET product.