Track Order

Q: How can I check my order information?
A: Once your order has been shipped, HICC PET will send you a shipping confirmation email containing your tracking number. Please follow these steps to track your package:

Steps to Track Your Order:

1. Check Order Status: Start by tracking information in your email for the latest updates.

2. Carrier Communication: Reach out directly to the shipping carrier handling your delivery. Provide them with your tracking number and inquire about the status of your package. They may be able to provide additional information or initiate an investigation.

3. Contact Customer Support: If the tracking information indicates a delay or if you have not received any updates, reach out to our customer support team at support@hiccpet.com. Provide your order number and any relevant details, and our team investigate the issue promptly.

Kind Reminders:

• If you haven’t received your shipping confirmation after a reasonable time, feel free to reach out to HICC PET Customer Support.

Contact Our Customer Service:

• Email: support@support.com
• Phone Number: (425) 533-0988
• Working Time: Monday-Friday 9 AM-5 PM PST