FAQs

Answers to Your Questions

ABOUT HICC PET

HICC PET was founded in 2020 with a mission to provide accessible, convenient hygiene solutions for modern pet families. We focus on developing gentle, skin care and cleaning products designed to support everyday pet health and comfort.

HICC stands for Health Innovation For A Clean & Comfortable life.

Keeping pet wellness is our mission to provide an easy, safe, and hygienic solution for pets.

Yes. HICC PET products are formulated with carefully selected ingredients designed to be gentle on pets’ skin. Our formulas focus on safety, comfort, and everyday care to support healthy skin and hygiene routines.

HICC PET products are formulated with clean, carefully selected ingredients and science-inspired technologies. Our goal is to create simple, effective solutions that help maintain clean skin and coats as part of everyday pet care.

ABOUT HOCl

HOCl, also known as Hypochlorous Acid, is a naturally occurring molecule produced by mammalian white blood cells. It is generated through a natural immune-system process. In the body, HOCl plays a role in the body’s natural defense system and helps maintain a clean, balanced environment for the skin. When produced outside the body, HOCl can be used as a gentle cleansing solution that supports skin hygiene and overall skin health.

HOCl is considered gentle for both pets and people when used as directed. It is a mild ingredient widely used in skin care and hygiene products. HOCl helps cleanse the skin and support overall skin hygiene.

No — while HOCl, chlorine, and bleach belong to the same chlorine family, they differ in molecular structure and chemical behavior. They are not the same compounds. HOCl is very different from household bleach and is gentle enough for skin contact when properly formulated. Unlike chlorine or bleach, HOCl is a naturally occurring molecule produced by white blood cells in humans and animals as part of the body’s natural defense system.

HOCl is a naturally occurring molecule produced by white blood cells as part of the body’s natural defense system. In pet care products, HOCl is valued for its gentle cleansing properties and its ability to help maintain skin hygiene while being mild on sensitive skin.

ABOUT COCONUT OIL

Coconut oil is a natural oil extracted from coconuts. It is solid at cooler temperatures and becomes a clear liquid when warmed. Rich in fatty acids and nutrients, coconut oil is widely used in skin care products to help moisturize the skin and support a healthy skin barrier. Unrefined varieties also have a natural coconut aroma.

HICC PET’s proprietary 7-Day Coconut Oil Fermentation Technology makes our formula unique. We source organic coconuts from the Philippines and use a centrifuge extraction process to obtain high-quality coconut oil.

Through a gentle 7-day fermentation process without heat, the resulting oil is naturally rich in fatty acids such as oleic and linolenic acid, helping nourish the skin and support a healthy skin barrier.

HICC fermented coconut oil comes from organic coconuts made in the Philippines. Our unique formula is superior to regular coconut oil for healing and skin care. Our coconut oil provides high-quality nutrition to the skin and strengthens the natural barrier. It is an excellent skin conditioner to cleanse and soothe pet skin, remove dander, moisturize hair, and remove foul odors.

PET HEALTH CARE SERIES GLOVE WIPES

The main ingredient in our formula is HOCl. HOCl is a naturally occurring molecule produced by white blood cells in humans and animals. It is known for its gentle and cleansing properties and is commonly used in skin care and hygiene products. HOCl helps cleanse the skin while supporting overall skin hygiene and comfort, making it suitable for pets with sensitive skin.

Our glove wipes are made of soft, firm, non-woven fabric.

The main ingredient in our Glove Wipes is Hypochlorous Acid (HOCl). It may have a mild chlorine-like scent because the product is freshly packaged to maintain its natural stability and effectiveness. The scent usually disappears once the product dries. Our formula does not contain fragrances or masking additives, allowing the natural scent of HOCl to fade quickly during use.

Our disposable glove wipes are designed for convenient daily cleaning between baths. They help remove dirt, odor, and loose debris while keeping your pet’s coat fresh and comfortable.

The HOCl-based formula is gentle and suitable for regular use, helping maintain everyday hygiene without the need for frequent bathing. Using glove wipes can help keep your pet clean while supporting the natural balance of the skin and coat.

For long-haired pets or areas that get dirty easily—such as paws, ears, eyes, and the face—use 1–2 wipes for quick touch-ups. For heavier dirt or buildup, a full bath is still recommended. After bathing, you can use grooming tools to help smooth and maintain your pet’s coat.

Pet skin care glove wipes are designed to support everyday hygiene and coat care. They can help with:

Gently removing dirt, odors, and loose debris from the coat.

Supporting daily skin and coat cleanliness.

Keeping skin feeling comfortable and refreshed.

Helping maintain the natural balance of the skin.

Promoting a clean, healthy-looking coat.

Please do not heat the gloves directly before use. The HOCl solution will lose its effectiveness at high temperatures. To ensure the gloves are working at the highest efficiency, use them as instructed or warm up the pack in warm water that does not exceed 45 degrees Fahrenheit.

Our glove wipes are perfect for Sphynx and other hairless cats. It is optimal for hairless or short-haired dogs as well. The glove wipes offer cleaning care and moisturizing solutions for pet skin. The main ingredient of the Pet Health Care Glove Wipes is Hypochlorous Acid (HOCl). HOCl is a gentle, weak acid that occurs naturally in mammalian bodies. It is safe for all breeds of cats and dogs at all life stages.

Pet clean glove wipes are gentle enough for regular use. You can use them daily or a few times a week as part of your pet’s routine grooming.

They help wipe away dirt, odors, and surface buildup while keeping your pet’s coat fresh and comfortable. These glove wipes are especially convenient for quick cleanups around paws, face, ears, and other areas that get dirty easily.

For a more complete grooming routine, they can also be used alongside other pet care products when needed.

The Cat Glove Wipes is the upgraded version of the Pet Glove Wipes. The Pet glove wipes come with two gloves in each pack, and the cat glove wipes come with one double-sided glove in each package. One side is for cleaning and improving skin condition, while the other has silicone massage tips for removing loose hair, relaxation, and promoting oil production for a shiny coat. Both products are suitable for all breeds of cats and dogs at all life stages. We recommend Pet glove wipes if you have a medium to large pet. One cat glove per pack satisfies the needs of a small-size cat or dog.

PET CLEAN CARE SERIES GLOVE WIPES

The main ingredient of the Pet Clean Wipes Series is HICC's patented formula, magical organic 7-day fermented coconut oil essence. It is better than ordinary coconut oil, provides high-quality nutrition to the skin, and strengthens the skin barrier.

The Coconut Series Glove Wipes are designed for pets with sensitive skin and are ideal for daily cleaning. They help remove dirt and odors while keeping the coat soft and moisturized, supporting the natural balance of the skin and fur.

For pets experiencing noticeable skin discomfort, we recommend using our Hypochlorous Acid (HOCl) series glove wipes together with the matching spray as part of a gentle skin care routine. The HOCl formula helps keep the skin clean and comfortable and supports overall skin hygiene.

Our all-natural products are free of sulfates, alcohol, and synthetic fragrances. They are safe enough for newborn cats and dogs or pets of any breed at any life stage

SPRAY

The main ingredient is Hypochlorous Acid (HOCl), a compound naturally produced by white blood cells. It is known for being gentle and non-irritating, making it suitable for everyday pet hygiene and skin care.

Yes. The spray is gentle and suitable for use on the skin, paws, ears, and around the eyes and mouth. It is designed for daily pet hygiene and is suitable for sensitive skin.

No. The spray is gentle and non-stinging, so it should not cause discomfort when used on your pet’s skin. It is designed to keep the skin clean and comfortable during daily care.

The spray is gentle enough for regular use. You can apply it 3-4 times daily or as needed as part of your pet’s routine care.

For best results, use it together with HICC PET Glove Wipes to help keep your pet clean and fresh.

Yes. The formula contains purified water and Hypochlorous Acid (HOCl), which are gentle on pets. Small amounts are gentle if licked, but we recommend letting the product dry and discouraging excessive licking.

For pets with long hair or fur, separate or lift the hair from the discomfort area. Saturate the wound with the spray and let air dry. Repeat this process 3-4 times daily.

If your pet is pregnant or nursing, we recommend consulting your veterinarian before use. The formula contains simple ingredients—electrolyzed water and Hypochlorous Acid (HOCl)—and is designed to be gentle for routine pet care.

PET DENTAL FINGER WIPES

Pet Dental Finger Wipes contain HICC's patented formula, magical 7-day fermented coconut oil essence, baking soda, tea polyphenol, coconut oil, aloe barbadensis leaf extract, and chamomile extract.

Cleans plaque and tartar, keeps teeth and gums healthy and freshens foul pet breath. Regular use will reduce plaque build-up and promote fresh breath and healthy teeth.

All the ingredients are natural, non-toxic, and veterinarian-recommended. There are no alcohols, chemicals, or additives present.

SHIPPING AND RETURN

In-stock items are estimated to be dispatched from our warehouse within two business days from the date you paid for the order. After your order is shipped out, the package typically takes 3-5 business days to arrive, barring any delays from the logistics carrier.

Packages are generally shipped from Hillsboro, OR, depending on stock. The carrier is usually USPS or UPS. We will select the most suitable carrier to ship your order according to the products ordered and your location.

Free shipping is available on orders over $45. The target of $45 is considered after any discounts are applied and before any applicable taxes are applied.

Please inspect your order upon reception and contact our HICC PET Support Team: at support@hiccpet.com immediately, within 14 calendar days of receipt. If the item is defective, damaged, missing, or misused, we can evaluate the issue and make it right.

Products purchased at the HICC PET Store can be returned without anyreason within 7 days upon receipt of the product. The product and its box has to be in unopened-factory condition and HICC PET will only refund the full price of the product, not including the shipping fee. Please contact our customer service support@hiccpet.com if there is any problem with product. We will do our best to help you out.

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